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Frequently Asked Questions
Frequently asked questions about shipping, warranty, and returns.
How quickly will the product reach me?
We aim to pack your order within 1–3 business days, and after dispatch, delivery will take a maximum of 3 business days via FoxPost.
How much warranty do we provide for the products?
We provide a 6-month warranty on every Zarina piece.
Can I return the product if I’ve tried it on?
Unfortunately, for hygiene reasons, once you remove the small white Zarina tag from the jewelry, we can no longer accept returns — only in cases of quality issues within the warranty period that are not caused by external factors.
If I’m not satisfied with the product, how many days do I have to return it?
If you don’t like the jewelry you received and haven’t worn it, you may withdraw from the purchase within 14 days.
How can I return the product?
If you change your mind, you have 14 days from the date of delivery to return your order.
If your jewelry was delivered to a parcel locker, you can easily return it from another FoxPost parcel locker:
- Find the parcel locker most convenient for you.
- On the touchscreen, select the “Return a Parcel” option.
- Enter the same code you used when collecting your parcel and place the package in the locker.
- Pay the fee by bank card using the POS terminal. The return shipping fee is HUF 999.
If the product was delivered to you by home delivery but you’ve since changed your mind, please return it using a courier service of your choice to the following address: 1051 Budapest, Erzsébet tér 1. Doorbell 26. The cost of return shipping is the responsibility of the customer.
If the jewelry has not been worn and the white tag has not been removed, we will refund the purchase price within 10 business days of receiving your return, minus the shipping fee.
If the product arrived damaged or faulty, please let us know at info@zarina.hu email address, and we will do our best to resolve the issue as soon as possible!
If I returned the product, how will I get my money back?
We will send the amount via bank transfer within 15 days to the account you used for payment. If you paid by cash on delivery, please contact us at the following email address: info@zarina.hu .
Is it possible to purchase a gift card?
For now, we don’t have it, but we plan to introduce it in the future.
Are all products hypoallergenic?
Yes, all Zarina products are hypoallergenic, so even those with sensitive skin can wear them with confidence!